Even the smallest human error that seems innocent can have a profound impact on people’s lives. July 9th, 2001 changed everything. This is my story.
Matthew Says
Decisions, Decisions, Decisions
You are the squad leader of your local fire station. You receive a typical two-alarm call for a house fire three miles away. You and your six team members head out, as you were trained, to handle the situation. As you come upon the scene, you learn from a police officer that arrived five minutes […]
Using Your Own Expertise
Are You Using the Valuable Knowledge of Your Top Employees? An organization’s most productive and valuable employees are the experts of the organization. Typically, they have seen it all, experienced most of it, and survived it. They are your source for training content, and what should frighten any company is the fact they will not […]
Gaining Experience Without Having Experience
The military has practiced Scenario Based Training for years. Today corporations and individuals are practicing SBT to reduce error.